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faq

  • CAN I CUSTOMIZE A BOUQUET?
    We welcome customizations, and you can even customize the wrapper, flowers, and even ribbon to your preferred colour (subjected to availability). If you have a photo of a certain type of bouquet/arrangement that you would like us to replicate, you are more than welcome to send it to us as well, and we will do our best to recreate it. Kindly email the following details to hello@dersommer.com Name of Sender: Contact of Sender: Product: Flower Bouquet / Money Floral Bouquet / Bridal Bouquet / Others (Please Specify) Type of Main Flowers to be used: Roses / Sunflower / Lilies / Tulips / Others (Please Specify) Quantity of Main Flowers: Budget: Date / Time of Delivery: Recipient's Name and Address: Any Message to include:
  • DO YOU DELIVER TO OVERSEAS?
    Unfortunately no. We are currently only doing deliveries in Singapore.
  • DO YOU HAVE A PHYSICAL SHOP?
    We are doing e-commerce as an online florist, and we are operating as a home based business. There are plans to set up a physical shop in future, and will definitely keep this space updated once it happens!
  • IS SELF-COLLECTION AVAILABLE?
    Yes, Self-Collection is available. Please kindly select the self-collection option upon checkout, and our team will be in touch with you to arrange a timing that is suitable. Please note that Self-collection is only available at Sengkang MRT Station.
  • WHO DO I CONTACT IF I NEED TO MAKE URGENT AMENDMENTS TO MY BOUQUET ORDERS OR WOULD LIKE TO PLACE AN ORDER URGENTLY?
    Please kindly contact Valarie at 82825725 for any urgent requests, and we will definitely do our utmost best to accomodate and assist whenever possible.
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