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TERMS & CONDITIONS
1. Cancellation and Refund Policy:
Cancellations must be made at least 48 Hours in advance (with reference to delivery date). Anything lesser than that will be subjected to only a 50% refund as flowers are perishable items
2. Der Sommer will not be liable for flowers and arrangements once it has been delivered and acknowledged by recipient or on behalf of recipient to the designated delivery address
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3. Der Sommer is in no way obliged to send photos of the finished product to customers, especially during peak periods as we conduct quality checks to ensure bouquets are in good condition before delivery. However we will try our best to do so if requested.
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4. Replacement of Flowers/Fillers/Foilage:
As all flowers are seasonal, we shall replace with others of the same value should the flowers/fillers/foliage become unavailable. With regards to the sizes/colours/shapes of the flowers, it may differ slightly from the product photos as flowers are a nature product. Nonetheless, here at Der Sommer, we take pride in crafting out the most beautiful bouquet for our customer at all times.
Privacy & Safety
Our customers' privacy is of the highest importance to our business, and Der Sommer is committed to protecting and respecting the details of all our customers on our site. Your personal data will be treated with the highest stands of security and confidentiality.
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While visiting our site, we may ask you to sign up with us and/or provide information that personally identifies you during the shopping process, including but not limited to any name, address, contact number, email address, birth date, order information, credit card or payment information, or other information that could be used to contact you or any other identifying information that you may disclose to Der Sommer for the purpose of transaction. The information you provide to us will enable us to make the navigation around our site more enjoyable and for us to deliver our services more easily.
Unless otherwise required by law, Der Sommer does not disclose any personal information to third parties without your consent. However, Der Sommer reserves the right to make exceptions, such as when Der Sommer believe that an illegal activity, spam or some other reasonable basis exists for notifying or providing such information to the appropriate authorities.
Payment Methods
1. We accept VISA/MASTER online purchases through our website
2. Paynow to our OCBC Business Account "Der Sommer" at UEN 53427703M
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For Paynow payments, kindly send a screenshot of the transaction to Valarie at 82825725 for us to verify and confirm the purchase. Thank you!